Customer Service Practitioner Level 2
The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation.
You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
The apprenticeship will take a minimum of 12 months to complete. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
typical daily tasks
Dealing with orders and payments
Offering advice, guidance and support
Meet-and-greets, after care and service recovery
Gaining insight through measuring customer satisfaction
Face-to-face, telephone, post, email, text and social media communications
What qualifications do I need?
Apprentices will be required to have or achieve Level 1 in English and Maths, and to have taken Level 2 English and Maths tests prior to completion of their apprenticeship.
What qualifications will i get?
Once you finish your apprenticeship, you’ll receive the following qualification:
Level 3 Customer Service Practitioner Apprenticeship Standard
Level 2 Functional Skills in Maths & English (if not already achieved)
how do i apply?
To apply for a Customer Service Practitioner Apprenticeship please click on the 'Apply Now' button below.
Once you’ve registered, we’ll be in touch to discuss next steps. We also advertise all of our current vacancies here.
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